Shipping & Return

SHIPPING & RETURN

Please review the order carefully before you confirm your order, no cancellation or amendment can be done after confirmation of order placement. 

We only accept payment in full via our available payment channels once the order is confirmed. We do not accept Cash On Delivery (COD) at the moment.

Please ensure that the personal data you provide is accurate to ensure that you will receive all notification or order updates via email successfully.


SHIPPING

Free delivery within Malaysia

We aim to dispatch your order between 1-3 working days (excluding weekends and public holidays)

If you have not received your item in 2 weeks from your order date, please contact Customer Service by email cs@moschino.bluebell.my or by phone at +603-2166 3836

We do not ship to multiple addresses for one order. We are unable to deliver to Post Office boxes or forwarding addresses.

Lockdown Order Delays

Updated : 1 July 2021

In compliance with the Government's guidelines to curb the spread of COVID-19, our operations will be disrupted. During the duration of lockdowns (MCO and EMCO), please allow 5-7 working days for order processing. Kindly reach out to our friendly Customer Service colleagues via email or live chat for updates on your order.

The customer is responsible in ensuring that the address stated for shipping is accessible for deliveries during lockdowns. We will not be responsible for parcel redirections, redeliveries or losses that might arise from such attempts.

 

RETURN & EXCHANGE

If you are not fully satisfied with the goods you have received, please contact our Customer Service by email cs@moschino.bluebell.my or by phone at +603-2166 3836 within 7 days of receipt for the next steps. 

Please check goods thoroughly upon delivery before removing any attached tags (including security tag) and before disposing of any original packaging. All returned items must be unworn, unwashed, undamaged and unused, complete with original tags, security tag and/or original packaging if applicable. All defectives not raised within 7 days of receipt are considered acceptable by you.

We regret that exchanges do not apply to several types of good such as sunglasses, scarves, belts, inner-wear, and swimwear due to hygiene reasons. Sale of these product categories are final and cannot be returned, exchanged or refunded.

Purchase of sale items cannot be returned, exchanged or refunded.

Returns that do not meet our above policy will be sent back to you at your own cost. Returns that are of any reasons other than defects would also be returned to us at your own cost.

All exchange is subject to proof of purchase with original invoice attached together with all original and undamaged packaging.

 

REFUND

For the returned Products, once we confirm that the return conditions and requirements are met, we will process the refund of the actual amount paid by you and received by us for the Product within 14 business days after we receive the returned Product(s).  However, we have the right to only partially refund you the amount if your returned Products were bought together with other Products that entitled you to enjoy our threshold promotions or offers;

The time of receipt of the refund depends on different refund methods. The time of actual refund to your account depends on different banks or payment platform operations. It may take up to 10-15 business days.

If the return does not meet the return conditions or requirements, we will contact you and return the Product(s)to you at your cost.

Purchase of sale items cannot be returned, exchanged or refunded.